A homeowner requested service through Home Depot’s Pro Referral Portal. ASAP Drain Guys & Plumbing contacted the customer to set up an appointment. The customer was experiencing leakage from the dishwasher air gap, leaving water all over their kitchen countertop.
The ASAP technician found that the air gap hose had kinked causing it to leak all over the countertop and cabinet underneath. He replaced the hose to the air gap and new clamps. He then ran the dishwasher several times to ensure there were no leaks. There are no leaks at this time and the dishwasher is properly functioning.
The technician also recommended that the homeowner contact a remediation service due to water damage.