Client Edward P.
Timeframe 1 Day
Location Rancho Santa Fe, CA
A residential customer in Rancho Santa Fe, CA called ASAP Drain Guys & Plumbing to investigate a toilet that was not flushing. Our technician had recently been out to the home within the last week and cleared the toilet using a 6 foot toilet auger.
On the second visit to the home, the technician found the toilet slowly draining out when he tested to flush. The technician began by attempting to clear using a toilet auger but was unsuccessful. The next recommendation to clear was to pull and reset the toilet. After receiving approval, he then proceeded by removing the toilet. Immediately, the technician found a root intrusion near the flange due to roots growing around the flange. All the roots were able to be Cut away and removed from from the flange. After the removal of the roots, the technician reset the toilet with a new wax ring, and tested by flushing.